When you place an order with us, we generally get it packed same-day if placed before 6pm EST, and it is sent out the day after packing. Most orders make it to our customers within 5 days! Keep an eye on your tracking number to get a better idea of when your order will be at your door. We are open 7 days a week.

Shipping is calculated based on the weight of the items ordered, and the distance they will be travelling. Shipping costs will be calculated at the time of check out.

We pack our items as carefully as possible to ensure that they get to you safely. We make sure to bubble wrap anything fragile, bag anything spillable, and any order containing a glass candle is always bubble wrapped and shipped in a box.

If any items should arrive to you damaged, please let us know as soon as possible -- we're happy to work out a replacement or a refund!

All returns must be made within 30 days of receiving or picking up your order.

For orders placed online, we accept returns on most items that are in new condition. Candles, sages, incense, and other burnables must be completely unused. For tarot and oracle decks, the deck must be unopened in its original packaging. Exceptions are made on defective items.

If you live locally and wish to return the item to us in person, we are happy to accept the items in person rather than having it shipped back. Please let us know via email before starting the return process. The return process must be completed via the online terminal.

We will! We'll provide you with a return label once we've begun the return process. Let us know when you drop the return off, once we receive it we will begin processing your refund!

When you order tumble stones, we pick them for you intuitively.

If you have any special requests for the stones you order (i.e. -- "Please pick out stones with more of [this color]!", "I'd like my stone to have rainbows/more flash.", "Pick out stones that are more square/circular/etc please!") please leave a note a checkout! We will do our best to fulfill the request based on the availablity (though we cannot guarantee).

Our online store offers most of our book titles, deck titles, candles, aromatherapy products, and tumbled stones.

Not all of our items are available online, however. Items such as our larger stones, statuary, and one-of-a-kind jewelry are not currently available for online purchasing.

We do plan to host live shopping events in the future! More information on this will come at a later date. Please keep an eye out on our social media to know when we will start rolling out this feature!

If an item is out of stock, you can give us a call at our store number during our business hours (listed on the Contact Us page) and ask to special order the item. This way, when the item is back in stock, we can give you a call and put the item on hold for you for up to two weeks. At the time of the phone call, we can discuss whether you'll want to have it shipped or pick it up in person.

Unfortunately, our online store does not support the use of our in-store rewards program, or any in-store store credits or gift cards you may have. We apologize for the inconvenience!

Not always -- but when we're able to implement them, yes!

Some sales will be able to be applied both in-store and online, such as when an entire department goes on sale. There are some in-store sales, however, that won't be able to be applied online. You will be able to see on the front page what our sale of the month is, and if it is applicable online or in-store only.

Please feel free to contact us with any other questions! You can use the form on the Contact Us page to get in touch with us.

You can also send us an email directly at e-commerce@phoenixanddragon.com. We can usually get back to you within 24 hours.

You can also give us at call at our store phone during our business hours, listed on our Contact Us page, and ask for someone in the e-commerce department!