About the Phoenix & Dragon
Phoenix & Dragon Bookstore was founded in 1987, residing in a small bungalow on Hammond Drive in Sandy Springs. Owner Candace Apple brought to life a vision far greater than that of a specialty retail store. She saw the store as a community center: a place filled with the energy of serenity and healing, where people of any spiritual path might find sustenance on their continued journey.
Relocating in 1995 to our current 5500 square foot location, Phoenix & Dragon Bookstore offers not only a broad selection of holistic and spiritual merchandise, but also classes, workshops, psychic readings, art shows, and other special events. The facility features a serene meditation garden, designed by Candace’s son Rob, four rooms for psychic readings and other healing sessions. Our beautiful gallery and classroom features large windows overlooking a stand of mature hardwood trees.
Our Mission & Philosophy
We are here to offer service to the community as a retail and spiritual center, and for the exploration of new and meaningful ways to contribute to interfaith harmony and multi-cultural understanding.
Phoenix & Dragon Bookstore is dedicated to providing support and guidance for all those who come to the store to shop or seek.
FAQ
When should I expect my order?
When you place an order with us, we generally get it packed same-day if placed before 6pm EST, and it is sent out the day after packing. Most orders make it to our customers within 5 days! Keep an eye on your tracking number to get a better idea of when your order will be at your door. We are open 7 days a week.
How is shipping calculated?
Shipping is calculated based on the weight of the items ordered, and the distance they will be travelling. Shipping costs will be calculated at the time of check out.
How will my items be packed? Is there any risk of my oils leaking, crystals breaking, etc?
We pack our items as carefully as possible to ensure that they get to you safely. We make sure to bubble wrap anything fragile, bag anything spillable, and any order containing a glass candle is always bubble wrapped and shipped in a box.
If any items should arrive to you damaged, please let us know as soon as possible -- we're happy to work out a replacement or a refund!
What is your return policy?
All returns must be made within 30 days of receiving or picking up your order.
For orders placed online, we accept returns on most items that are in new condition. Candles, sages, incense, and other burnables must be completely unused. For tarot and oracle decks, the deck must be unopened in its original packaging. Exceptions are made on defective items.
If you live locally and wish to return the item to us in person, we are happy to accept the items in person rather than having it shipped back. Please let us know via email before starting the return process. The return process must be completed via the online terminal.
Who pays for return shipping?
We will! We'll provide you with a return label once we've begun the return process. Let us know when you drop the return off, once we receive it we will begin processing your refund!
How do you pick my tumble stones?
When you order tumble stones, we pick them for you intuitively.
If you have any special requests for the stones you order (i.e. -- "Please pick out stones with more of [this color]!", "I'd like my stone to have rainbows/more flash.", "Pick out stones that are more square/circular/etc please!") please leave a note a checkout! We will do our best to fulfill the request based on the availablity (though we cannot guarantee).
What all is available to purchase online? Is there anything I'm not able to buy online?
Our online store offers most of our book titles, deck titles, candles, aromatherapy products, and tumbled stones.
Not all of our items are available online, however. Items such as our larger stones, statuary, and one-of-a-kind jewelry are not currently available for online purchasing.
We do plan to host live shopping events in the future! More information on this will come at a later date. Please keep an eye out on our social media to know when we will start rolling out this feature!
The item I want is out of stock. When will it return? How can I order it?
If an item is out of stock, you can give us a call at our store number during our business hours (listed on the Contact Us page) and ask to special order the item. This way, when the item is back in stock, we can give you a call and put the item on hold for you for up to two weeks. At the time of the phone call, we can discuss whether you'll want to have it shipped or pick it up in person.
Am I able to use my reward points/store credit/gift card online?
Unfortunately, our online store does not support the use of our in-store rewards program, or any in-store store credits or gift cards you may have. We apologize for the inconvenience!
You offer monthly sales in-store. Will these sales apply online as well?
Not always -- but when we're able to implement them, yes!
Some sales will be able to be applied both in-store and online, such as when an entire department goes on sale. There are some in-store sales, however, that won't be able to be applied online. You will be able to see on the front page what our sale of the month is, and if it is applicable online or in-store only.
I have a question not listed here. How can I contact you?
Please feel free to contact us with any other questions! You can use the form on the Contact Us page to get in touch with us.
You can also send us an email directly at e-commerce@phoenixanddragon.com. We can usually get back to you within 24 hours.
You can also give us at call at our store phone during our business hours, listed on our Contact Us page, and ask for someone in the e-commerce department!
Psychic FAQ
How experienced are your readers? Are they any good?
At Phoenix & Dragon Bookstore, we pride ourselves in having experienced readers with a variety of different skills and specialties. We want our guests to have a quality experience when coming to see our practitioners, so we ensure that we are only offering the best!
Who should I read with? What kind of reading should I get?
Readings, and other forms of practitioner work, are a deeply personal and individual experience. Each reader's style will differ greatly, and your experience with a reading may be completely different from someone else's. If you are considering booking a reading, we would recommend going over each of our practitioners' specialties and seeing if anything spikes your interest.
How do I book an appointment?
We can take bookings for events online (coming soon!), in person, or over the phone. Paid classes must be paid for at the time of registration -- we do not hold unpaid spots.
Can I pay when I arrive?
All bookings are prepaid. We cannot reserve a timeslot for you prior to receiving payment. We highly recommend booking in advance with payment so we can guarentee your desired timeslot!
Do you accept walk-ins?
Of course! Just be aware that walk-in availabity depends on each psychic's schedule for the day.
What is your refund policy for readings?
In general, once a reading has been conducted, it is no longer refundable. If you have any questions, please reach out to us via out Contact Form.
My reader couldn't connect with me / I didn't like my reading. Can I meet with another reader instead?
We don't ever want our guests to have a negative experience when seeing our practitioners. If a practitioner is not able to establish a connection early in your reading, we will happily allow you to switch to a different practitioner.
If the reading has been conducted in full and you are not satisfied, please reach out to us via our Contact Form or give us a call so we can receive more details!
What if I need to cancel my reading?
If you need to cancel, we ask that you let us know at least a day in advance. We can work with you in order to reschedule your reading, or getting your booking refunded. If you are cancelling or rescheduling your reading with 24 hours of the scheduled time, there will be a $10 cancellation/rebooking fee.
Can I extend my reading?
We're so glad you had a good experience! Reading extensions are available depending on the reader's schedule -- we're happy to accodate your extension if the reader's schedule allows for it!
Am I able to book a couple's/group/back-to-back session?
Each reader has a different policy pertaining to couple's, groups, etc. Please see the individual psychic's FAQ to see their policies!
My question wasn't answered here!
If you still have questions, please feel free to reach out either via our Contact Form or by calling our store phone, (404) 255-5207 during our business hours!
Online Booking Now Available!
Classes & Events FAQ
Is RVSPing required?
We highly recommend registering in advance for any class or event you'd like to attend, as we have limited spots available. Walk-in signups may be possible, but not guarenteed.
For our free events, we still highly encourage RSVPing so we know how many attendees to expect!
How do I register for a class/event?
We can take reservations for events online (coming soon!), in person, or over the phone. Paid classes must be paid for at the time of registration -- we do not hold unpaid spots.
What if a class is full? Can I get on a waitlist?
If a class is fully booked, but you're still interested in registering in case of any cancellations, give us at call at (404) 255-5207 so we can put you down on our waitlist!
Can I pay in cash? Can you hold a spot for me?
Unfortunately, we cannot accept registrations without payment. If you need to pay in cash, we ask you to come resgister in person.
Where is my class held? Where should I go?
Most of our classes are held in our main building, in the Gallery. Staff can direct you to the room if you’ve never been before.
We do host classes in our North and South Annexes as well – South Annex will be in
the Steel Building, on the second floor. North Annex is in the building downhill from the store, on the far-left side of the building. Staff can help direct you to the Annexes.
Do I need to bring anything to the event/class?
Most classes don't require guests to bring anything. If a class requires guests to bring or provide something (like a yoga mat), it will be listed in the class description.
Can I bring my child? Do I need to pay for my child to attend?
This will depend on the class. Check the event description of the event you're interested in to see if children are allowed to be in attendance. If the class description does not give this information, feel free to ask us via our Contact Form or call us at (404) 255-5207, and we will find out for you!
Classes that allow children to attend typically charge the same attendance as adult attendees. If there is a different cost for children attendees, this will be listed in the event description.
What happens if a class/event is cancelled?
If a class/event is cancelled by the host or by Phoenix & Dragon Bookstore, we will reach out to anyone who has RSVPed for the event as soon as we are informed of the cancellation.
If the event is cancelled and rescheduled to take place on another date, or is a recurring class, those who RSVPed will be given the opportunity to move their registration to the next upcoming date. Or, we can refund you instead.
If the class is not going to be rescheduled for a different date, we will prompty refund you upon notifying you of the cancellation.
What if I am unable to make it to a class?
If you are cancelling your registration for a class, we ask that you notify us as soon as possible.
Cancellations made within 24hrs of the class will result on Phoenix & Dragon Bookstore retaining a $10 cancellation fee.